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How can we help you?

Not sure how to order or need help to prepare your artwork file? Find the answers here!

How do I choose the product that I want to configure and order?

If you want to order a product from Zenprint, you have to configure it on the website first. You can access all the products we offer through the drop-down menu on top of every page and through the slider on top of our homepage. 
Clicking on the product you want to order from us will lead you to the configurator, where you will be asked step by step how you want your product printed.

How do I know which configuration option is best for my print job?

Explanations and tips are provided where necessary in the configurator, either in the couple of lines of text below the progress bar, or where you can see a (?) icon. However, if you still do not know which option to choose or do not understand the differences between options, please do not hesitate to call our customer service, chat with us online, or send us an email

Can I order the same product with small variations in the artwork and/or text? For example, can I order 1000 business cards and upload 10 different artwork files because I need 10 different names on the business cards (100 each)?

If you wish to have variations in text, layout or design it is necessary to order items separately and upload the different artwork files to each order. The easiest way to do this is to order and configure the minimum quantity required - in this case, 100 business cards - and then duplicate this item in your shopping cart a further 9 times. You can then upload the different artwork files to each order.

Can I divide the minimum order quantity between different products?

No. The quantities displayed in the configurator are for one version of the artwork only. 

Is there a way to save my configuration and print a quotation?

At the end of the configuration process, on the “Extra” page, you can download a quotation of your configured product by clicking the “DOWNLOAD QUOTATION” button.
Selecting “ADD TO CART” will automatically save the product you configured in your shopping cart. If you are not logged in, the configuration will be saved until you terminate your session. To permanently save the configuration and retain access to your design at a later date, you need to have a user account and be logged in when you add the configuration to your cart. 
Please note that your quotation will only be valid for 14 days.

How can I access my shopping cart and make changes to it?

You can access your shopping cart by clicking on the icon in the top right hand of your screen. 
If you do not have an account with Zenprint or you are not currently logged in to your account, your shopping cart will display items from your current session only. If you are logged in to your account, your shopping cart will display all products added during both current and previous sessions.
The Shopping Cart page lists all products you have configured and added to the cart, but have not yet ordered. For each product you can see the quantity, exact configuration options selected, expected production and delivery dates and the product price. 
If you decide not to buy any items that are currently in your cart, you can easily delete them from the list by clicking the “Delete” button under that exact product. If you decide not to buy any items that are currently in your cart, you can easily delete them from the list by clicking the “Delete” button under that exact product. If you decide to order the same item multiple times (for instance, if you want the same business card with different names on it), you can use the “Duplicate” button to quickly and easily add them to your cart.

Ask Questions

Chat with us if you have more questions
or call us at (02) 8488 3160