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Need Some Help Ordering?

Find all the answers you need here to help guide you through our ordering process.

Finding and setting the right format

Before you upload your file, you should ensure that the file format and number of pages correspond to the product you purchased on the website:

Check the Format that you will order in the configurator

In this tutorial, we will show you how to check or change the size of your file and the number of pages.

First, please select the Artboard Tool in the sidebar. You can find it here:

Select the artboard tool in Illustrator

After clicking on the Artboard Tool, your screen will change to the artboard view. This view allows you to check and, if necessary, to change the dimensions of your artboard.

In the Artboard view, check the size of your artboard

Please also check, if the number of pages of the product you ordered corresponds with the number of artboards. You can check it right here:

Check if number of artboards corresponds to number of pages

For example, if you ordered a business cards with 4/0 colours (4 colours on the front page, no colour on the backside), please ensure that you have only one artboard.

After ensuring that the format and the number of pages is correct, please press the Escape key to exit the Artboard Tool.