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Need Some Help Ordering?

Find all the answers you need here to help guide you through our ordering process.

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Finding and setting the right format

Of course, the format and number of pages in your artwork file must match the products that you plan to order. If you are not sure yet which dimensions you should set for your artwork file, you can check the available formats for each product in the Zenprint configurator.

Check the Format that you will order in the configurator

Once you decide which format you will order your products in, you can set the dimensions of your artwork file. Usually, you would set these dimensions when you create your file, but there is also an easy way to check and update the size of your file.

To check and change the size of your file, navigate to the top menu and click Image > Canvas Size. Note that in Photoshop, your clipboard is called Canvas, rather than Artboard in Illustrator.

Change the size of your file in Canvas Size
Selecting “Canvas Size” will open a pop-up in which you can check the dimensions of your file. If they are correct, great. If they are not, you can adjust them and click “OK” to save the settings.
Check the dimension of your file.
Please note that you should always remember to include 3mm of bleed on each side in the final dimension of your canvas. More on bleed here.